Applies to all orders placed through BD USA Product Hub.
BD USA Product Hub operates as a product sourcing, preorder, and import service that helps customers in Bangladesh access authentic products sourced from authorized USA suppliers, distributors, and retailers.
Orders are processed manually and confirmed individually through direct communication.
By browsing this website, contacting us, or placing an order through WhatsApp, Facebook Messenger, or any official communication channel, you agree to these Terms & Conditions.
Orders are placed manually through WhatsApp or Facebook Messenger. This website is intended for browsing products and submitting purchase interest only. No payment is collected directly through this website.
After you request a product, we will confirm current availability, final price, and estimated delivery time before you decide to proceed.
An order becomes confirmed only after final details are agreed upon between both parties and any required payment or delivery fee (if applicable) is received. Browsing products or discussing pricing does not create a binding order.
Prices displayed on this website are estimates only and may change at the time of order due to changes in USA market prices, shipping costs, import-related costs, or currency exchange fluctuations.
The final price will always be confirmed through WhatsApp or Messenger before payment. We will never charge more than the confirmed amount.
Price adjustments after confirmation only apply if both parties agree before processing.
Payment instructions are shared only after order confirmation. Available payment methods may include bKash, Nagad, bank transfer, or Cash on Delivery (COD) for eligible orders.
For Cash on Delivery orders, customers may be required to pay the delivery fee in advance. Delivery fees are non-refundable once collected. Product payment is completed directly during delivery.
β Please do not send payment before receiving confirmation from BD USA Product Hub.
Order cancellation and refund eligibility are governed by our Return & Refund Policy.
Orders may be cancelled before processing. Delivery fees already collected are non-refundable. Once an order is delivered, accepted, and payment is completed, cancellation is not available. Refunds or replacements are only considered for verified cases such as damaged products, incorrect items, or delivery issues.
Customers are responsible for reviewing the Refund Policy before ordering.
Estimated delivery: generally 3β6 weeks from order confirmation.
Delivery estimates are not guaranteed and may be affected by supplier processing times, shipping delays, customs processing, cargo schedules, or external events beyond our control.
Tracking details will be shared when available. Customers are responsible for being available to receive and inspect the package during delivery.
Customers should inspect products upon delivery. If a customer believes the item is damaged, defective, incorrect, or otherwise eligible for a refund, the package should be opened and inspected during delivery and the issue reported immediately.
Once the customer accepts delivery and the delivery process is completed, the order is generally considered accepted.
We aim to source products from authorized USA suppliers, distributors, and reputable retailers. Products are sold in original manufacturer packaging unless otherwise communicated.
Product appearance, packaging updates, or manufacturer changes may vary from listing images. Photos or sourcing information may be provided when available.
Customers are responsible for reading ingredients and labels, confirming suitability before use, checking allergy information, and following manufacturer instructions.
BD USA Product Hub is not responsible for allergic reactions, personal dissatisfaction after use, misuse of products, or manufacturer formulation changes.
BD USA Product Hub is not responsible for customs delays, courier delays, import restrictions, cargo disruptions, force majeure events, or losses beyond our direct control.
Our liability is limited to the amount paid for the affected order where legally applicable.
We may update these Terms & Conditions at any time. Updated versions become effective once published.
Continued use of our website or ordering service means acceptance of the revised terms.
Questions?
Questions about our terms?
Contact us on WhatsApp, Messenger, or by email at order@bdusaproducthub.com.