πΊπΈ Authentic USA products Β· Free price quote Β· πΊπΈ Free price quote Β· Order on WhatsApp β
We want every order to reach you in perfect condition. Please read this policy carefully before placing an order.
Available Products + Pre-Order + Cash on Delivery
BD USA Product Hub accepts orders based on products listed on our website, Facebook page, or other official communication channels.
Some products may already be available or reserved for customers, while certain products may be arranged through pre-order when a customer requests a specific item and confirms the order.
Cash on Delivery (COD) may be available for eligible products and selected locations inside Bangladesh.
For Cash on Delivery orders, customers may be required to pay the applicable delivery fee in advance during order confirmation. Delivery fees are non-refundable once collected.
Because products may be reserved, prepared, or arranged specifically for each customer, cancellation and refund options are limited after order confirmation.
Please review product details carefully and contact us on WhatsApp or Messenger if you have any questions before confirming your order.
You may cancel your order at any time before we process or reserve the product.
If any delivery fee has already been collected, the delivery fee is non-refundable. Remaining eligible payment (if any) may be refunded.
Once the order has been confirmed and prepared for shipment or delivery, cancellation may still be requested. Any prepaid delivery fee will not be refunded.
Once the delivery agent hands over the product and the customer completes payment and accepts delivery, the order becomes final and cannot be cancelled.
No refund, return, or cancellation will be accepted later unless the issue qualifies under the refund eligibility rules below.
Refunds or replacements are only considered in the following verified situations.
If the product is broken, leaking, visibly damaged, unusable due to shipping or handling, or expired (if applicable), the customer must inspect the package immediately upon delivery, open the package in front of the delivery person, and show the issue immediately. If damage is verified at delivery, a refund may be approved or a replacement may be arranged depending on availability.
If the delivered product does not match the confirmed order, we will arrange a replacement or issue a refund if replacement is unavailable.
If your order is confirmed but never delivered, we will investigate the shipment. If verified, we may refund or resend the order.
To qualify for any damage-related claim, customers must open and inspect the package in front of the delivery person, report the issue immediately, and provide photos or videos if requested.
If the customer accepts the product and the delivery person leaves the location, the order will generally be considered accepted.
Contact us as soon as possible through WhatsApp, Messenger, or email at order@bdusaproducthub.com.
Please include your order details, a description of the issue, and photos or videos if applicable.
We aim to respond within 24β48 hours. Approved refunds are generally processed via bKash, Nagad, or bank transfer within 3β7 business days after approval.
Refunds, returns, or cancellations will not be approved for:
| Situation | Outcome |
|---|---|
| Cancel before processing | Eligible refund (delivery fee excluded) |
| Cancel after confirmation | Delivery fee not refundable |
| Customer receives and accepts order | No cancellation |
| Product damaged and verified at delivery | Refund or replacement |
| Wrong item delivered | Refund or replacement |
| Item not delivered | Investigation + refund/reship |
| Change of mind | Not available |
| Customer contacts after accepting delivery | Not available |
| Delivery fee | Non-refundable |
Need help?
Have an issue with your order?
Contact us immediately on WhatsApp, Messenger, or email order@bdusaproducthub.com so we can help resolve it quickly.
